Back to revision notes Open full-size SVG Print mind map TT3 · 1 Consumer technology mind map Use your browser’s Print command for A4 landscape, or choose A3 in its paper settings. The SVG remains sharp when enlarged. A text version follows the map.
Read the mind map as text Tools 1 Online booking: Self-service supports comparison and reservationsMobile support: Apps can assist throughout a journeySelf-service equipment: Kiosks automate routine tasksContactless systems: Convenience brings reliability and privacy questionsTools 2 Virtual and augmented reality: VR: simulated world; AR: overlays real-world viewArtificial intelligence: Automated suggestions can be incorrectVoice and touch interfaces: Different controls suit different usersLocation and wearable devices: GPS locates; wearables link access; IoT connects devicesTools 3 Webcams and animatronics: Live camera views; controlled moving figuresPeer-to-peer platforms: Connect individual providers with customersEvaluation Organisation benefits: Efficiency depends on implementationCustomer benefits: Choice and control can improve accessData and trust: Protect records; plan for breaches and errorsMaking a balanced recommendation: Match benefits and drawbacks to the contextConnections Tools 1 → Tools 2: Benefits depend on access and reliable implementation 