TT8 Customer needs and suitable services personal learning checklist
Pearson BTEC Tech Award Travel and Tourism · Component 2 · Internal assessment
Quizzes check selected ideas. Use your own evidence and teacher feedback for research, planning and evaluation.
Name ____________________ Class __________ Date __________
Tick one box per statement. Red: need help. Amber: partly confident. Green: can do independently.
| I can | Red | Amber | Green |
|---|---|---|---|
| Needs preferences and customer types | |||
| Distinguish essential needs from preferences using an individual customer's priorities. | |||
| Establish dates, duration, budget, accommodation and access requirements. | |||
| Clarify specific and unstated needs respectfully without assumptions. | |||
| Meeting the requirements | |||
| Explain how actual products and services meet customer requirements. | |||
| Compare family, pet-friendly, business, accessible and wellbeing facilities for stated requirements. | |||
| Compare package, independent, cruise, short-break, specialist and day-trip formats. | |||
| Balance responsible tourism, convenience, activities and purpose when comparing offers. | |||
| Explain appropriate complaint handling and how feedback supports improvements. | |||
Next revision priority: __________________________________________________